To Access the WWHD To access this new service you must have an appropriate user code and password. Your existing logon for the evolution Support Centre will grant you limited access to the new World Wide Help Desk. If you are a helpdesk consultant or operate your own internal helpdesk you will require a new user code and password. Click 'New User' for a new user code and password.
Important Note: Cookies MUST be enabled to use the WWHD. Both stored and session cookies are required.

Welcome to the World Wide Help Desk

There are two types of helpdesk service available from this web site:

1. Our Helpdesk

   This helpdesk service, provided to our customers and partners, provides the ability to log, track and progress help calls you may have logged with us. Access is provided to the full call details, including comments made by the helpdesk consultants, and it allows you to provide more information if required, upload additional information files for the helpdesk personnel to use, etc.

2. Your Helpdesk

   This helpdesk system can be configured to act as your helpdesk and will provide all the services you should need. It will allow you to log calls, view their status, provide additional information if it is required, cancel a call, etc. The helpdesk consultants who deal with the calls will see any new calls as soon as they are logged, can allocate the call to themselves, enter feedback, request more information, close the call, etc.
   If the helpdesk call relates to an evolution product or service and your internal helpdesk consultants are unable to answer the question or resolve the problem they can simply re-allocate the call to one of our helpdesks in seconds. It will then be picked up and dealt with by the one of our helpdesk personnel in the normal way, with access to all the information and research already completed.